The Kiosk Software is your key to success, place the user at the centre of design. Remember that the user is completely untrained, so the application has to be intuitive and guide the user. The most successful Kiosk UI (Kiosk User Interface) has a single, specific application or transaction.

Because Kiosk Use is optional it must attract the user’s attention, keep their attention focused, never frustrate and deliver wanted information / service swiftly. The user will walk away at the slightest irritation. They have to be satisfied with the Kiosk Service or otherwise won’t return.

Every Kiosk project kicks off with a thorough examination of the project business model; because Kiosks are expensive and a high-risk business Black Ice Digital will take the following in consideration with you as our client:

Drawing up of a project business model
We strive to establish a mutually beneficial environment for the location owner, content provider and user.

The best way for you as client to make (or save) money during the pilot phase to insure the project comes to fruition. And then the most economic way forward for all parties involved.

Have similar applications been implemented before? Are there similar successes or failures / case studies?
Excellent Kiosk Software (Kiosk User Interface) is key! Without a doubt this is one of the most important factors to the project’s success, partner with Black Ice Digital to see your Kiosk Project come to fruition. User Centred Design is of utmost importance in the development and design of the Kiosk UI and the Kiosk UX.

Black Ice Digital has an excellent track record of previous Touch Screen Kiosk ventures.

Maximize Kiosk User Interface application with Black Ice Obsidian Lock-out
Remove title bars and menu bars so your Kiosk Software Application can fill the whole display area.

Touch Screen Touchable Areas & Navigation
Always make Touchable areas obvious, have a simple set of navigation buttons and always locate them on a fixed position on the screen.

Use bright background colours
These colours focuses the eye on the screen image instead of reflections, even in areas where there are no icons or menu choices.

Use a simple point-and-click interface with large buttons
Dragging, double-clicks, scroll bars, drop-down menus and multiple clicks or other elements can puzzle the typical / untrained user and detract from ease of use and efficiency.

Turn the normal cursor off
Remove the cursor, and the users should not think of a Touch Screen Kiosk as a computer, if they can’t see the mouse cursor thinking and behaviour become direct instead of indirect, thereby unleashing the true power of touch screens.

User feedback upon interaction with the touch the screen
instant feedback is vital to reassure the user that a touch has registered on the touch screen. Responses can be visual, such as 3D button effects with embossing and shadows and indents and highlights. Or you could make use of an audio response, such as a “click” or other sound output whenever a user interacts with the Touch Screen.

Make your application functional, intuitive, fun and fast
Users will leave a sluggish touch screen kiosk system. You can focus their interest with a quick response to touches. Speedy systems also decrease vandalism. Avoid graphics modes offering excessive colours or too high resolution pictures, remember most touch screens works on 72dpi display, larger resolutions will only slow your system down.

Make the Kiosk UI intuitive, limit choices, and guide the user
Do dry run testing on users. If they hesitate in confusion, even for an instant, you’ve identified a problem area which needs improvement.

Digitization of Speech – Voice Prompts can Talk the user through the application
Because the human brain can concurrently process a voice and absorb an image, there is something almost exquisite about a user interface that provides voice prompts and touch response. A lot of the superior kiosk applications exploit this knowledge for greatest effect. For example: “Type your Name by Touching the letters on the keyboard below.” Click. “Now touch OK.” Click.

Make your Kiosk Software part of an attractive combo – continuity is king
Animation, stunning visual effects and large fonts help attract users to kiosk applications. The actual design of the kiosk cabinet and the signage should also be helpful, attractive and sturdy.